FAQs

Absolutely! Up until the moment your order has been shipped.Our orders are processed and shipped fast, so contact our Customer Service teamstraight away and we’ll do our best to stop the order going out. If your orderhas been sent to you and you need to return it, check out our Easy Returns Policy.

Unfortunately some items do sell out quickly, especially when part of an exclusive range, so if you’ve seen something you absolutely must have - be sure to snap it up! However, if the item you are after is now sold out, contact our Customer Service Team and they will be more than happy to try and help locate one either in our warehouses or in one of our stores, or find another similar product for you.

Sure can - If you have a question or problem, you can call our Customer Service Team on (02) 4351 7508 during the hours of 9am – 5:30pmAEST.

All prices are shown in Australian Dollars.

Currently we only ship to addresses within Australia.

We offer FREE shipping for orders over $100.

Standard shipping is $10 for 0kg-5kgs. Bulky items (5kg+)shipping prices will vary.

Orders placed before 1:00pm are usually dispatched on the same business day. You will receive a shipping confirmation email when your package leaves our warehouse.

We use Australia Post to ship the majority of our packages, so please check their postage and delivery calculator for estimated delivery times to your area. Please note we dispatch from TUGGERAH NSW 2259. Delivery may take longer to some rural areas, such as the Northern Territory, Tasmania and Western Australia, so please consider this when choosing your delivery option.

Orders will be processed during normal AEST business hours between Monday and Friday. All orders placed on weekends and public holidays will be processed on the next business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.

If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up. We recommend sending to an address where there is someone in attendance during business hours – that way you’re sure to get them as soon as possible and you won’t need to do any of the running around!

If you have any issues with your order, no matter if its large or small, please contact our Customer Service team on (02) 4351 7508during the hours of 9am – 5.30pm AEST, or go to our Contact Us page which has all the contact details you may need.

Don’t panic. You can keep track of your order at all times in the My Account section of the site by clicking on the Tracking Number. If your order has not arrived within a few days (5 days for remote orders), or there seems to be an issue with your Tracking Number please contact our Customer Service team and we’ll follow it up for you.

Yes we do!

In addition to your legal rights, we allow an exchange for all goods returned within 30 days of purchase if the goods (including all tags, labels and packaging), are unused, unworn and undamaged provided you have proof of purchase and have complied with the conditions of sale.

If goods are purchased between 1 December and 25 December, we will allow exchange of those goods if returned by 26 January the following year if the goods (including all tags, labels and packaging), are unused, unworn and undamaged provided you have proof of purchase and have complied with the conditions of sale.

The Tax Invoice received with your goods is the ideal Proof of Purchase however in the event that you have misplaced this Tax Invoice, a copy of your Tax invoice can be emailed to you again from the My Account section of the website or by contacting our Customer Service team.

In the unlikely event that your purchase is faulty you can either return it to your nearest Retail Store, or arrange to return it to our Online Store via mail by emailing our Customer Service team for a Return Authorisation (RA) Number. Either way, you can get a full refund for your purchase. Just let us know what you’d prefer.

We accept payment via VISA, MasterCard and American Express Credit Cards. We also accept EGift Cards, Afterpay, Zip Pay, Google Pay and payments made via your PayPal account.

We are strongly committed to protecting your privacy and providing a safe and secure online experience for all users and subscribers while offering the highest quality user experience to them. We have taken measures to ensure that your credit card and personal details are kept safe at all times.

Yes - all prices are displayed in Australian Dollars, including GST.

When you place an order with us, you will receive an Order Confirmation – this will be sent to the email address used to log in or the email address provided when checking out.

The Order Confirmation will include an individual Order Number and details of your order. If you notice a discrepancy on your Order Confirmation please notify us at Online Sales to ensure corrections can be made. Please reference the Individual Order Number in the subject line of your email.

Orders placed before 1:00pm are usually dispatched on the same business day. You will receive a shipping confirmation email when your package leaves our warehouse.

In addition to your legal rights, we allow an exchange for all goods returned within 30 days of purchase if the goods (including all tags, labels and packaging), are unused, unworn and undamaged provided you have proof of purchase and have complied with the conditions of sale.

If goods are purchased between 1 December and 25 December, we will allow exchange of those goods if returned by 26 January the following year if the goods (including all tags, labels and packaging), are unused, unworn and undamaged provided you have proof of purchase and have complied with the conditions of sale.